Apaleo
API-first PMS for modern hotels. Reservations, rates and guest profiles sync both ways in real time.
New Guestway Automations · v3 just shipped
The next generation of
The next generation of
property management.
Guestway is the cherry on top of your PMS. Discover our AI-native platform for your complete guest journey and smart operations, unifying guest communications and smart-device control.
Trusted by hospitality teams in 50+ countries
The platform
Every module. One workflow.
Replace your stack with a single AI-native operating system. Every module talks to every other module, out of the box.
AI Inbox
Trained on your tone, fluent in 30 languages. Email, WhatsApp, SMS and chat in one thread, with real-time collaboration, AI-suggested replies, and full guest context beside every message.
Multi-calendar
Every booking, every channel, every property, in one conflict-free view. Real-time PMS and OTA sync keeps Airbnb, Booking.com and direct reservations current, with arrivals and departures at a glance.
Cleaning Management
Cleaning, maintenance and staff scheduling, auto-orchestrated and route-optimized.
Climate Control
Thermostats and HVAC tuned to reservations and occupancy. Guests arrive to the right temperature; operators report up to 30% lower utility bills.
Review Center
AI-drafted replies. Sentiment trends. Lift ratings on autopilot.
Guest App
Self check-in, room control, two-way messaging, upsells. White-labelled to your brand. PWA, no install required.
Access Management
Issue, rotate and revoke access across smart locks, key safes and pin codes. Every event signed and timestamped.
Automations
Event-driven workflows for messaging and operations. From booking confirmation to no-show handling, Guestway runs the routine, your team handles the exceptional.
AI Operations CenterSoon
A proactive control tower powered by AI. Monitors messages, system data and reviews to catch issues early, auto-creates tasks and routes them to the right team before guests escalate.
Guestway by the numbers
70%
of guest messages handled by AI
95%
contact-free check-ins
20h
saved per week, per team
500+
hosts running on Guestway
Web · iOS · Android
Headquarters in your pocket.
Run your operation from anywhere, on web, iOS and Android. Your team and guests always see the same live data.
- Approve cleaning jobs and unlock doors from anywhere
- Push notifications for what actually matters
- Reply to guests from your phone with the same inbox as on desktop
Integrations
Plays nicely with your stack.
Native two-way sync with the PMS, channel managers and IoT systems you already use. Connect in minutes, not weeks.
Mews
Two-way sync with Mews for hotels and aparthotels. Reservations, rates, profiles.
Smoobu
Channel manager and booking engine for vacation rentals. Listings, reservations and guest data, synced both ways.
Hostaway
All-in-one STR PMS with channel manager built in. Bookings, guests and availability stay in lockstep with Guestway.
Salto
Enterprise keyless access for hotels and aparthotels. Issue, rotate and revoke credentials from Guestway in real time.
Nuki
Smart locks built for short-term rentals. Codes issued per booking, rotated automatically, revoked at checkout.
50+ integrations · all PMS platforms · all major smart-lock brands · climate and energy systems.
Browse all integrationsCustomer stories
What hosts actually say.
Real names, real properties, real numbers, quoted from our customers.
Our 120 apartments are sprinkled all over multiple cities, so coordinating cleaners, keys and guest questions used to chew up our day.
Guestway stitched the puzzle together: one dashboard routes tasks to the nearest staffer, smart-lock codes sync automatically, and the AI inbox resolves most messages before we even see them.
We've cut travel time in half, responded so much faster, and guest ratings jumped to 4.9 / 5, all without adding head-count.
David Bekaert
Xepa · Single-unit short-term rentals
Guestway ties our guest communication, smart locks and reviews together in one sleek dashboard.
Since switching, front-desk calls have dropped by more than 50%, exactly the operational lift we needed to scale profitably.
Fabienne Verschelde
Raibu · Apart-hotels
Hosting on Booking.com, Airbnb and my own website, I needed one tool for guest communication and daily ops. Guestway has genuinely simplified both.
The Unified AI Inbox pulls every channel into one place, AI suggested replies save hours each week, and automations handle the repetitive work. Highly recommended for hosts who want to streamline operations.
Maarten
Apartments Carvoeiro · Short-term rentals
Guestway brings everything into one place and makes running our property much simpler, no need to switch between different systems.
But what really stands out is the support. Anytime we have a question, the team responds incredibly fast and actually takes the time to help. They're proactive, friendly, and you can tell they genuinely care about improving the product.
Aleksandra Zakharova
Charlie M · Short-term rentals
Guestway has exceeded our expectations in every respect. We carefully evaluated every product on the market and previously used a significantly more expensive solution.
With Guestway we finally found one that actually saves us time and increases guest satisfaction.
Simon
Lindgold · Short-term rentals
FAQ
Top questions, answered.
Quick takes on what Guestway is, who it's for, and how it fits into your stack. The full library lives on the FAQ page.
See all FAQsAn all-in-one B2B SaaS platform that unifies AI-powered operations, guest communications and IoT device control in a single dashboard, so property managers can replace half a dozen point solutions with one workspace.
Operators using Guestway report up to 20 hours saved per week on staff scheduling and channel hopping, 50% fewer phone calls, 70% of guest messages handled automatically, and 95% contact-free check-ins. On top of those cost savings, Guestway helps you grow revenue through upsells like early check-in, late check-out and mid-stay cleaning, plus optional damage waivers that cover guests when accidents happen.
Yes. Native integrations with leading PMS platforms (Mews, Cloudbeds, Lodgify, Hostfully, Hostify, Hospitable, OwnerRez, Beds24 and more), and the smart-lock and climate brands you're already using. You keep what works, we eliminate what doesn't.
A branded Guest App handles self check-in, smart-lock codes, room control and two-way messaging, all AI-assisted. Combined with the Review Center and automation engine, the lift in ratings is direct and measurable.
The Guestway dashboard is in English today. Guest messaging, AI drafts and translations cover 30+ languages, so you and your guests each read and write in your own. Our support team can help you in German as well as English, both during onboarding and day-to-day.
Ready to host at scale?
45-minute onboarding. No contract lock-in. Bring your hardest scenario and we'll show you how Guestway runs it.